The Hair House Booking Policy
At The Hair House, we strive to offer a seamless, transparent, and secure booking experience for our valued clients. Our policies are crafted to ensure smooth service while maintaining fairness for both clients and our team. Below, you’ll find essential information regarding our booking process, cancellation terms, and our commitment to protecting your personal information.
1. Secure Process
To ensure the security and convenience of your appointment, The Hair House utilises an advanced booking system. Before your appointment, you will receive a secure link via email or text message, which is essential to confirm your booking.
Key points to note:
- The link allows you to safely provide necessary details from the comfort of your home.
- This process secures your appointment in our system.
- The link is encrypted, ensuring your personal and payment information is protected.
We prioritize your privacy—your information will never be shared with third parties, and our scheduling system employs advanced encryption technologies.
2. Cancellation Policy
We understand that unexpected situations may arise, requiring you to cancel or reschedule. To respect our teams' time and accommodate other clients, we have a clear cancellation policy.
We kindly ask for at least **48 hours’ notice** for cancellations or changes. This helps us manage our schedule effectively.
Cancellation terms:
- Cancellations made less than 48 hours before the appointment incur a 25% charge.
- No-shows will result in a 50% charge.
These charges help cover the time reserved for your appointment, ensuring our stylists can continue providing excellent service.
3. Payment Security and Global Standards
We want you to feel secure when providing payment details online. That’s why we partner with **Global Payments**, a leading secure card service provider. All payments through our booking system are encrypted and comply with global PCI standards, ensuring your financial information is always protected.
4. Why We Use This Booking System
Our booking system not only secures your appointment but also streamlines the process for everyone involved. Benefits include:
- Reduced last-minute cancellations and no-shows.
- Increased availability for clients through efficient schedule management.
- Competitive service pricing by maximizing stylist working hours.
By completing your details via the secure link, you help us maintain an efficient system that benefits all clients.
5. Frequently Asked Questions (FAQ)
Q: I have booked online, do I need to add my details again?
A: No you will have already provided payment detail when completing the booking.
Q: What if I can’t find my secure link?
A: If you haven’t received your link within 48 hours of your appointment, please contact us to resend it.
Q: Can I cancel or reschedule through the link?
A: The link is for confirming your payment details. For cancellations or rescheduling, please contact us directly at least 48 hours in advance.
Q: Will I be charged if I cancel?
A: Cancellations more than 48 hours in advance incur no charges. Cancellations within 48 hours incur a 25% fee, and no-shows incur a 50% fee.
Q: How do I know my information is secure?
A: Our scheduling system and payment processor are fully PCI compliant, ensuring your data is encrypted and securely handled.
We hope this policy clarifies our booking process and ensures a smooth experience for you. If you have any questions or need assistance, please reach out to us. We look forward to providing you with exceptional service at your next visit!
Thank you for choosing The Hair House!
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